Arrival at a Client's Home

The start time given in the app is always hands-on time. Arriving before that will allow you to park, find the location, get set up, and do an intake. Give yourself 10–15 minutes before the start time to set up and give the client time to prepare as well.

When the client meets you at the door, give a warm, friendly greeting and introduction. Ask him or her where you should set up for the treatment and if they would like you to remove your shoes.

When setting up, always be mindful of the client’s property. You can be liable for property damage.

If performing a massage, ask where to wash your hands prior to starting the session. Now is also the time to queue up any background music you intend to play—but be sure to ask the client if they prefer to have music on or not.

Position your phone to help you keep track of time, taking care to place it out of view of the client. Silence it or set it to Airplane Mode to minimize interruptions.

If you haven’t done so yet, check into the appointment on the Zeel app.

Lateness

Late starts can create a ripple effect for the rest of your and your client’s day. Lateness is especially detrimental to Zeel Spa and Zeel@Work appointments. But sometimes life throws a curveball that results in unavoidable lateness. 

So what should you do if you’re running late to a Zeel appointment?

1. Contact the client ASAP and provide a realistic ETA.

2. Contact Zeel via in-app chat to inform our Provider Support team.

Please note that consistent lateness prevents us from being able to book a provider with confidence in the future and may result in removal from the Zeel platform.