Best Practices for a Great Chair Event
✅ Communicate Your Break Time
If the event is labeled as walk-up and your break is not scheduled in the app, inform your Point of Contact (POC) before the event starts.
Do not wait for a slow period—it may never come!
✅ Maintain Professionalism
Do not text or use your phone during the event (even between sessions).
Minimize chatting with clients both during and between sessions.
Do not solicit or accept tips—they are already included in your pay.
Do not hand out personal business cards.
✅ Clean Up & Wrap Up
Thoroughly clean your treatment space when finished.
Before leaving, say goodbye to the POC or the person who greeted you.
Session Procedures
1️⃣ Check-in & Schedule Access
Once set up, check into the event in the Zeel Provider App.
Tap "See Schedule" to view appointment details.
You’ll see session times and the first name + last initial of scheduled clients (if using Zeel’s signup link).
2️⃣ Starting a Session
When a client sits down, tap their name in the app, then tap “Start.”
This starts the countdown timer, keeping you on schedule.
3️⃣ Handling No-Shows
If a client does not show up, tap their name, then select “No Show.”
4️⃣ Adjusting the Timer
The countdown timer can be manually adjusted using the - / + buttons, but it defaults to a pre-configured time to keep you on track.
🚨 IMPORTANT: Some events are employee-paid. Only scheduled employees should receive a massage—this ensures proper billing. Always confirm you are working on the correct person.
Creating a Great Experience
Even short 10-minute sessions are important to the recipient. Treat them with the same care as a 90-minute table massage by ensuring a personalized, therapeutic experience.
✅ Before You Begin
Introduce yourself and conduct a quick intake:
Ask about pressure and focus preferences.
Ask if there are any areas to avoid.
✅ During the Session
Check in mid-session about pressure.
Minimize conversation—most clients see this as a break and want to relax.
Break Guidelines
Providers are allowed:
1 break for events lasting 3–5 hours.
2 breaks for events lasting 5+ hours.
Break length = the length of a single session.
📌 Examples:
4-hour event (15-min massages) → 1 x 15-min break.
6-hour event (20-min massages) → 2 x 20-min breaks.
🔹 You can view your break times in the Appointment Details section of the app.