Declining Appointments & Blocking Clients

Providers in the Zeel network have the right to:
✅ Decline appointments at any time
✅ End an appointment early if needed
✅ Block a client from future requests

How to Block a Client

• During checkout, you can block the client from sending you future requests.

• If you wish to block a client after checkout, contact Provider Support to request the block.

Providing Feedback on Clients

• At checkout, you will be asked to rate the client (1 to 5 stars) and provide additional feedback.

• Your honest feedback helps Zeel maintain a safe and professional environment for all providers.

Reporting Safety Concerns

• If you have a safety-related concern, you are strongly encouraged to contact Provider Support via:

  • In-app chat

  • Email: help@zeel.com

• Provider Support & Trust & Safety teams are available at all times while a Zeel provider is at an appointment.