Office-Based Medical Massage for VA Patients

As part of Zeel’s medical massage program, some out-of-home facilities are now available for treating Veterans in select locations. These professional treatment environments offer flexibility for both the therapist and patient when in-home massage isn’t the right fit.

How Office-Based VA Appointments Work

• These appointments can be booked just like in-home sessions on the Zeel platform.

• They are protected by Zeel’s Trust & Safety and Provider Support teams.

• Availability: Office-based massage is currently offered only to VA healthcare subscribers in select locations—not to the general public.

Facility Requirements for Office-Based Appointments

Zeel is committed to ensuring a safe, accessible, and professional treatment environment for both patients and providers. Facilities must meet the following requirements:

✅ Patient Comfort & Accessibility

• Well-ventilated, temperature-controlled treatment rooms and waiting areas.

• Adequate dressing rooms, personal storage, and restroom facilities.

• Fully wheelchair accessible, including restrooms (ADA-compliant).

✅ Regulatory Compliance

• Adherence to all local and state:

  • Fire codes

  • Health & sanitation regulations

  • Building codes

  • Facility management policies

• Business licenses must be appropriately displayed.

✅ Hygiene & Sanitation Standards

• Sanitation policy must include:

  • Cleaning equipment between patients

  • Proper laundering & storage of linens

  • Daily trash removal

  • Pest control procedures

✅ Non-Discrimination Policy

• The facility must adhere to a non-discrimination policy for patients and providers.

Using Your Own Office or Treatment Space

• If you are credentialed for medical massage and have a healthcare office, studio, or spa, you may be able to take Zeel appointments at your location.

• Contact Provider Support via in-app chat or email help@zeel.com to learn more.

Already Rostered for Office-Based Appointments?

• VA care teams, not Zeel, assign office-based referrals directly to therapists.

• If you receive an in-office appointment or patient you cannot commit to, notify Zeel immediately so the referral can be reassigned.