Prioritization and Blocking

After the session is complete, clients (in-home, Spa, Zeel@work) can prioritize or block providers. Prioritized providers are notified first for those clients’ future requests. Generally, the prioritized provider who replies first is confirmed.

Providers who get prioritized most often are:

• Great communicators with good client rapport

• Committed to high standards of cleanliness

• Punctual and dependable, with infrequent cancellations

• Professional, helpful, and have a good rapport with clients

• Able to customize treatment to the client's needs, preferences, or health conditions

On the other hand, if a client doesn't wish to see a provider again, they can block that provider from their account—meaning the provider won't be notified of requests from this client. 

The most common reasons for being blocked are:

• Lateness or leaving early

• Frequent cancellations

• Unprofessional behavior

• Improper attire or appearance

• Inattentiveness (e.g. phone use during appointments)

• Excessive chattiness

All Zeel clients can choose to prioritize or block a provider for any reason they deem appropriate. Zeel is not involved in any client's prioritization or blocking decisions. 

Note that you may also block a client you don't wish to see again.