SOAP Note Submission Guidelines for Medical Massage

Timely completion of clinical documentation is essential for:
✅ Ensuring a smooth claims process for the patient
✅ Supporting continuity of care across their healthcare journey

SOAP Note Submission Timeline

📌 Check Out Promptly

• Check out of appointments as soon as possible, ideally immediately after completing the session.

• You do NOT need to complete SOAP notes to check out—you can submit them later.

📌 Submit SOAP Notes Within 24 Hours

• This ensures more accurate clinical information and helps process claims smoothly.

📌 Final Deadline: 7 Days

• SOAP notes must be submitted within 7 days of the appointment, or you will not be paid for it.

📌 Revisions: 30-Day Window

• If the clinical team requests edits or clarifications, you must revise and resubmit within 30 days.

• Failure to submit revisions within 30 days = nonpayment for the appointment.

🚨 Important Reminder:
A treatment is NOT considered complete (and payment will not be released) until documentation is reviewed and approved by Zeel’s clinical team.
SOAP note review may take up to 48 hours.
SOAP notes need to be approved by Tuesday at 4:00 PM EST in order for them to reflect in your payment details for the week.

Helpful Reminders

📋 Check for Outstanding Notes

• Open the "To Do List" in your Zeel Provider App to view any missing documentation.

📢 Stay Updated on Documentation Enhancements

• Zeel is continually improving the documentation process—watch for emails with updates on app enhancements.