SOAP Note Submission Guidelines for Medical Massage

Timely completion of clinical documentation is essential for:
✅ Ensuring a smooth claims process for the patient
✅ Supporting continuity of care across their healthcare journey

SOAP Note Submission Timeline

📌 Check Out Promptly

• Check out of appointments as soon as possible, ideally immediately after completing the session.

• You do NOT need to complete SOAP notes to check out—you can submit them later.

📌 Submit SOAP Notes Within 24 Hours

• This ensures more accurate clinical information and helps process claims smoothly.

📌 Final Deadline: 7 Days

• SOAP notes must be submitted within 7 days of the appointment, or you will not be paid for it.

📌 Revisions: 30-Day Window

• If the clinical team requests edits or clarifications, you must revise and resubmit within 30 days.

• Failure to submit revisions within 30 days = nonpayment for the appointment.

🚨 Important Reminder:
A treatment is NOT considered complete (and payment will not be released) until documentation is reviewed and approved by Zeel’s clinical team.

Helpful Reminders

💻 Prefer to complete SOAP notes on a computer?

• Use the desktop documentation portal: zeel.com/notes.

📋 Check for Outstanding Notes

• Open the "To Do List" in your Zeel Provider App to view any missing documentation.

📢 Stay Updated on Documentation Enhancements

• Zeel is continually improving the documentation process—watch for emails with updates on app enhancements.