Spa Best Practices

Grooming and Dress

As soon as you step foot in the spa, you become part of the spa team, so it’s important to maintain a polished and professional appearance.

• The spa may have a uniform they’ll supply to you, but you’ll make a sharp impression by arriving in simple, all-black spa attire, such as a collared polo shirt, spa smock, or tunic; black slacks; and flat, closed-toed shoes.

• Check the appointment details in the app for specific dress codes for each spa location.

• Long hair should be restrained with a simple hairband

• Nails trimmed and filed

• No perfume or cologne; minimal or no makeup

• Minimal, non-dangling jewelry

Arrival

• If specified in advance, use the employee entrance when arriving and leaving. Do not walk through guest areas or spa reception area if avoidable

• Avoid bringing large bags or backpacks to the spa, as there may not be sufficient storage available

• Silence your cell phone upon entering the spa

• Familiarize yourself with spa amenities, so you’re fully informed if a client asks about them

Departure

• Please do not leave the premises at all during a spa block. There may be a last-minute or walk-in appointment or other unforeseen scheduling need. If possible, remain in staff lounge areas when not on a treatment.

• Before leaving for the day, always ask the manager on duty if there is anything else you can help with and invite them to look at your treatment room.