Credentials & Insurance
You can manage your license and insurance in the Zeel Provider App by going to My Profile → Credentials. Here you'll see insurance policies and state licenses you've provided to Zeel for your specialty, as well as NPI numbers for medical providers.
You are responsible for keeping your licensure and insurance up to date in the app at all times. If any of these credentials expire, you will not be able to accept appointments on the Zeel platform until it is updated and verified by Zeel.
Updating Your Credentials
To update a credential that's expiring soon or has already expired, tap "Update." The app will guide you through entering the new credential details to be verified by a third party. We recommend updating with ample time before the expiration date, as it may take several days to verify renewed licenses and insurance with the appropriate parties.
If verification takes longer than 1 week, or if you need to add credentials for a new specialty, please contact Provider Support via in-app chat.
If you move to another state, be sure to add your new state license. Once verified, you can adjust your preferred location zones for the new state in the Locations section of your profile, which will determine where you receive requests.
You can add as many licenses and insurance policies to your Zeel profile as you like, to practice across multiple states.
Certificate of Insurance (COI) Requirements
When submitting or updating a massage therapy Certificate of Insurance your uploaded documentation must meet the following criteria:
The name listed on the COI MUST match the name on your Zeel provider account and/or legal name
It must include at least $3,000,000 annual aggregate coverage
It must include at least $1,000,000 per occurrence limit
You must upload the full COI document
Insurance cards, renewal receipts, and similar will NOT be accepted
Click here to see examples of acceptable and unacceptable COI documents. Your full COI is available for download on your insurance provider's website and was likely emailed to you when your policy was renewed/created.
To upload a COI to your Zeel provider account in the app, go to My Profile → Credentials and follow the on-screen update prompts.