Wrapping Up and Checking Out

Before You Leave

• Pack up the table, even if it belongs to the client

• Gently remind the client to rate and review the session

  • If the client wants to see you again, encourage them to prioritize you in their app

  • If the client would like to book an additional appointment with you, you can book with them directly during your checkout process (in this case, be sure to check out before you leave their home).

• Be sure to take all of your personal belongings, such as your phone, watch, bolsters, etc.

Checking Out

Make sure you check out in the Provider App, which informs Zeel you have completed the treatment and triggers the client’s payment process.

There are also some essential functions that take place during checkout:

• Scheduling a follow-up appointment with the client, which is a great way to fill your calendar in advance!

• Adding any extensions to the appointment if the client requested it before or during treatment

• Submitting parking reimbursement request (not applicable in all appointments)

• Confidentially rating the client and providing Zeel with feedback on the appointment experience

Tipping

If offered a cash tip, remind the client that an 18% tip is already included in their payment. If they insist, you are free to accept the tip. If they would like to add additional gratuity on their credit card instead of by cash, they can contact Zeel at help@zeel.com with the amount they'd like to add, and our team will make the adjustment for them.

You may NOT accept gratuity for a medical appointment, including medical massage.