Zeel’s Policy on Inappropriate Client Behavior & Provider Safety

Your Right to Leave an Appointment

Zeel fully supports your decision to leave any appointment for any reason. If a client behaves inappropriately:

End the session immediately.
Leave the location.
Contact Zeel—all feedback is confidential.

Your safety is the top priority.

How to Handle Inappropriate Client Behavior

🔹 At the first sign of odd or suspicious behavior:

Break contact—this signals that you recognize something is off.
Check in with the client to see if it’s a comfort issue.
If the behavior continues, express your discomfort and ask them to stop.

🔹 If the inappropriate behavior does not stop:

Take your hands off the client and cover them.
If at a spa:
- Turn the lights up.
- Place their robe within reach.
- Politely end the session and leave the room.
If at a client’s home:
- Collect your things.
- Leave the premises immediately.
- Report the incident to Zeel.
If at a spa:
- Report the incident to the spa manager or manager on duty.
- Then report the incident to Zeel.

🚨 Zeel has a strict zero-tolerance policy for:

Threats or threatening behavior
Acts of sexual misconduct
Conversations or behaviors suggesting sexual activity

This applies to providers, clients, and any other individuals present during an appointment.

What Happens After You Submit a Report to Zeel

Once you report an incident, Zeel’s Trust & Safety Team will:
✅ Conduct a thorough investigation.
✅ Conduct phone and/or in-person interviews if necessary.
✅ Engage legal counsel if needed.
✅ Cooperate with the proper authorities.
✅ Potentially report the incident to insurance carriers (if applicable).

Your safety and security are Zeel’s top priorities.